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Frequently Asked Questions

Q: What are our customer service timings?
Email: 24 hours Phone: Eastern 9:00 AM to 6:00 PM
Q: Do I have to pay Sales Tax?
ApparelGator.com charges sales tax of 7% only on orders delivered to Florida.
Q: How do I change my account information?
Login to My Account page and update your information. Note that changes you make to your account will not be reflected on any order that you have in progress.
Q: How do I know if the items I ordered are on back order?
We work hard to make sure that all products on ApparelGator.com are in stock. However, occasionally an item is temporarily out of stock and on back order. When this happens, we will notify and let you decide if you wish for the item or have your order shipped without the backordered item. We will ship the item as soon as it becomes available. Your credit card is not charged until the order is fulfilled.
Q: How to get blank apparel special offers and discounts?
Our Current offers section at ApparelGator.com is smart enough to avail exclusive discount offered by us. Please Click Here for more information.
Q: What are our payment options?
We accept all major credit cards including Visa, MasterCard, Discover and American Express. We also accept payment via PayPal. You’ll need to have an account established with PayPal
Q: How do I know my order and account information are secure?
We provide our web users complete peace of mind with our Premium Secure Sockets Layer (SSL) Certificate that absolutely assure our customers that their credit card numbers and personal information will be kept safe from interception. SSL Certificate is a piece of software that encrypts all information moving to and from the Certificate holder’s website. This means no exchange between the website and its visitors can be intentionally or accidentally “overheard” by the third party, regardless the visitor is placing an order or just signing up for a newsletter.
Q: Can I combine two or more special offers/discount deals by ApparelGator.com?
You can not combine one special offer/discount deal with other; for more information please contact [email protected].
Q: How should I know the product is see-through?
To know about the product is see-through, please feel free to call us at 1-(813) 867-4388 or email us at [email protected]
Q: Can I cancel or change an already placed order?
Due to our immediate order fulfillment, we are unable to make changes or cancellations to an order once it is placed. However, you can do a return or exchange once you receive the product.
Q: How do I Return the order?
We guarantee 100% customer satisfaction which means you have complete peace of mind. We offer hassle free returns and rest assured you will be taken care of by our excellent customer service at ApparelGator.com. If you are not satisfied in any way, you may return your items within 21 days of receiving them for either an exchange or refund.
Q: Sizes do not fit, what do I do for an exchange?
A: When it comes to exchange, a customer wants to know three things at very first, so let Us answer that for you. There is never restocking fee on any returns. And as we do not offer direct exchange, we ask customers to place a new order and returning the unwanted separately.

Follow these steps:
1- Call Us Requesting a Return Authorization (RA) for the full or partial order. In one business day or less (usually much less), we will send you an email with your RA #.
2- Write that number on the box, ship the box through any service.
3- Once we have received your unwanted items you can place a new order. And we will appreciate if the credit card billing name is same.
4- Keep the new and old order number handy.
Q: Can I return Embellished Merchandise?
Merchandise embellished with Screen Print, Embroidery or any other method cannot be returned. At ApparelGator.com, we put you incharge at every stage to approve artwork and customization location during embellishment process. Once embellished, we may not have a way to revert/fix the artwork. Please pay attention to details as we won’t be able to return/refund for merchandise or embellishment services unless we find we did not produced to approved artwork/color selection.
Q: Can I return close-out item?
Close out items cannot be returned for credit or exchange. Close out items will be marked clearly on product detail page.
Q: How long will it take for delivery?
ApparelGator.com orders are shipped to you via UPS and FedEx ground. Orders generally take 1-2 business days for delivery but can take up to 7 business days for delivery. Shipping options include Ground,2nd Day,3Day ,Next Day shipments.
Q: What is the cost of shipping?
ApparelGator.com is using the most current version of UPS and FedEx On-Line Tools to calculate its shipping cost. Costs are based on depending on our stock and location of the warehouse where your selected items are available to you. Your order will ship from one of our 10 warehouses whichever is nearest to you.
Q: What is the shipping carrier we use?
All shipping orders are delivered via UPS and FedEx.
Q: Do you ship to Hawaii, Puerto Rico or AE addresses?
YES We Do!!! Simply go through the checkout process, do not calculate shipping on the cart page (that is only for within 48 US states), put in your name, email and address and click on checkout and shipping options are displayed on the following page.