Frequently Asked Questions

A: When it comes to exchange, a customer wants to know three things at very first, so let Us answer that for you. There is never restocking fee on any returns. And as we do not offer direct exchange, we ask customers to place a new order and returning the unwanted separately.

Follow these steps:
1- Call Us Requesting a Return Authorization (RA) for the full or partial order. In one business day or less (usually much less), we will send you an email with your RA #.
2- Write that number on the box, ship the box through any service.
3- Once we have received your unwanted items you can place a new order. And we will appreciate if the credit card billing name is same.
4- Keep the new and old order number handy.